NexIO Labs
Effective Date: 6-18-2025
Last Updated: 6-18-2025

1. Introduction

Welcome to NexIO Labs (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexiolabs.xyz (the “Service”) and use our software development services.

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website, email, or phone
  • Request information about our services
  • Subscribe to our newsletter or updates
  • Create an account for our services
  • Engage with our customer support

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and job title
  • Project requirements and technical specifications
  • Payment and billing information
  • Communication preferences
  • Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our Service, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, click-through rates, referral URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information about you from:

  • Business partners and referral sources
  • Social media platforms if you interact with our content
  • Public databases and marketing partners
  • Analytics providers and advertising networks

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Provide, operate, and maintain our software development services
  • Process transactions and manage billing
  • Communicate with you about projects, updates, and support
  • Customize and improve our services based on your needs

3.2 Business Operations

  • Respond to your inquiries and provide customer support
  • Send administrative information and service updates
  • Conduct internal analytics and business intelligence
  • Comply with legal obligations and resolve disputes

3.3 Marketing and Communications

  • Send marketing communications about our services (with your consent)
  • Provide information about industry trends and technical insights
  • Invite you to events, webinars, or other promotional activities
  • Personalize your experience on our website

3.4 Legal and Security

  • Protect against fraud, unauthorized access, and security threats
  • Comply with applicable laws, regulations, and legal processes
  • Enforce our terms of service and other policies
  • Protect the rights, property, and safety of NexIO Labs and others

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing and billing
  • Email marketing and communication platforms
  • Analytics and website optimization
  • Customer relationship management (CRM)

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or regulatory requirements
  • Protect our rights, property, or safety, or that of others
  • Investigate potential violations of our terms of service
  • Respond to claims or legal proceedings

4.4 Consent

We may share your information with your explicit consent or at your direction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Employee training on data protection and privacy
  • Secure development practices for our software solutions

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered for retention periods include:

  • The nature and sensitivity of the information
  • Legal, regulatory, and contractual obligations
  • Business and operational needs
  • Your preferences and consent

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your information in a portable format

7.2 Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact preferences and account information

7.3 Deletion and Restriction

  • Request deletion of your personal information (subject to legal obligations)
  • Request restriction of processing in certain circumstances

7.4 Objection and Withdrawal

  • Object to certain types of processing, including marketing communications
  • Withdraw consent where processing is based on consent

7.5 Exercising Your Rights

To exercise these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy, which is incorporated into this Privacy Policy, provides detailed information about:

  • Types of cookies we use
  • How to manage cookie preferences
  • Third-party cookies and analytics

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by regulatory bodies
  • Other legally recognized transfer mechanisms

10. Children’s Privacy

Our Service is not intended for children under the age of 13 (or the minimum age specified by applicable law in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by NexIO Labs. This Privacy Policy does not apply to these third-party services.

We encourage you to review the privacy policies of any third-party services before providing them with your information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update the policy, we will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of material changes through email or website notices
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NexIO Labs
Email: info@nexiolabs.xyz

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.

14. Legal Basis for Processing (For EU/UK Residents)

If you are located in the European Union or United Kingdom, our legal basis for processing your personal information includes:

  • Contract: Processing necessary for the performance of our services
  • Legitimate Interest: Processing for our business operations, security, and improvement of services
  • Consent: Processing based on your explicit consent (e.g., marketing communications)
  • Legal Obligation: Processing required to comply with applicable laws

You have the right to withdraw consent at any time where processing is based on consent.